Privacy policy
Privacy Policy
Last Updated: June 16, 2026
At Tea Pet Uprime Home, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, purchasing our tea pet figurines, or communicating with our team.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, place an order, or use any services provided through our online store.
Tea Pet Uprime Home operates this website and online store through Shopify. Shopify provides the technology platform that allows us to offer our products and services securely.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
1. Personal Information We Collect
When you interact with Tea Pet Uprime Home, we may collect certain information necessary to provide our services, process orders, improve your shopping experience, and communicate with you.
The types of personal information we may collect include:
Contact Information
Including:
-
Full name
-
Billing address
-
Shipping address
-
Email address
-
Phone number
This information is used to process orders, arrange delivery, provide customer support, and communicate important updates regarding your purchases.
Payment Information
Including:
-
Payment card information
-
Payment transaction details
-
Payment confirmation records
-
Billing information
Payment information is processed securely through authorized payment providers. Tea Pet Uprime Home does not directly store your complete payment card details.
Account Information
If you create an account with us, we may collect:
-
Username
-
Password
-
Account preferences
-
Saved information related to your shopping experience
Order and Shopping Information
Including:
-
Products viewed or purchased
-
Shopping cart activity
-
Wishlist information
-
Order history
-
Return or exchange records
-
Product preferences
This information helps us manage your orders and provide more relevant product recommendations.
Communication Information
When you contact us, we may collect information contained in your messages, including:
-
Customer service inquiries
-
Feedback
-
Questions regarding products or orders
Device and Website Usage Information
When you browse our website, certain information may be automatically collected, including:
-
IP address
-
Browser type
-
Device information
-
Operating system
-
Website interaction data
-
Cookies and similar tracking technologies
This information helps us maintain website security, improve website performance, and understand customer shopping behavior.
2. How We Collect Personal Information
We may collect personal information through the following methods:
Information Provided Directly by You
For example:
-
Creating an account
-
Placing an order
-
Contacting customer support
-
Submitting reviews or feedback
Automatically Collected Information
When you visit our website, we may automatically collect information through cookies, analytics tools, and similar technologies.
Information From Service Providers
We may receive information from trusted third-party service providers that support our business operations, including:
-
Payment processors
-
Shipping and fulfillment providers
-
Website technology providers
-
Analytics services
3. How We Use Your Personal Information
Tea Pet Uprime Home may use your information for the following purposes:
Order Processing and Customer Service
Including:
-
Processing payments
-
Confirming and fulfilling orders
-
Arranging shipping
-
Managing returns and exchanges
-
Providing customer support
-
Responding to questions or requests
Improving Your Shopping Experience
We may use information about your interactions with our website to:
-
Improve website functionality
-
Understand customer preferences
-
Recommend products that may interest you
-
Enhance our product presentation and services
Marketing and Communications
With your permission where required, we may use your information to:
-
Send promotional emails
-
Provide product updates
-
Share special offers or announcements
-
Deliver personalized marketing communications
You may unsubscribe from marketing emails at any time.
Security and Fraud Prevention
We may use personal information to:
-
Verify transactions
-
Detect suspicious activity
-
Prevent fraudulent orders
-
Protect our customers and website security
Legal Compliance
We may process personal information when necessary to:
-
Comply with applicable laws
-
Respond to legal requests
-
Protect our rights and property
-
Enforce our policies
4. How We Share Your Personal Information
We do not sell your personal information.
We may share your information only when necessary for legitimate business purposes, including:
Service Providers
We may share information with trusted providers that help us operate our business, such as:
-
Shopify
-
Payment processors
-
Shipping and logistics providers
-
Customer service platforms
-
Website analytics providers
These companies process information according to their own privacy policies and applicable regulations.
Marketing Partners
We may work with advertising and marketing service providers to help deliver relevant advertisements and measure campaign performance.
Depending on your location, you may have the right to opt out of certain forms of targeted advertising.
Legal Requirements
We may disclose information when required by law, legal procedures, government requests, or to protect the rights and safety of Tea Pet Uprime Home, our customers, or others.
5. Shopify and Third-Party Services
Our online store is powered by Shopify.
Shopify may collect and process certain personal information related to your use of our website in order to provide, maintain, and improve its services.
Information submitted through our store may be transferred to Shopify and other service providers located in countries outside your residence.
For more information about Shopify's privacy practices, please review Shopify's Privacy Policy.
6. Cookies and Tracking Technologies
Tea Pet Uprime Home uses cookies and similar technologies to:
-
Keep the website functioning properly
-
Remember customer preferences
-
Analyze website traffic
-
Improve shopping experiences
-
Support advertising measurement
You may adjust your browser settings to control cookie preferences. However, disabling cookies may affect certain website functions.
7. Children's Privacy
Our website and products are intended for general consumers and are not directed toward children.
We do not knowingly collect personal information from children under the age required by applicable laws.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us and we will take reasonable steps to remove such information.
8. Data Security and Retention
We use reasonable administrative, technical, and organizational measures to protect your personal information.
However, no internet transmission or electronic storage method can guarantee complete security.
We retain personal information only for as long as necessary to:
-
Complete transactions
-
Provide services
-
Maintain business records
-
Resolve disputes
-
Meet legal obligations
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
-
Accessing your personal data
-
Requesting correction of inaccurate information
-
Requesting deletion of personal information
-
Receiving a copy of your information
-
Opting out of certain marketing or targeted advertising activities
To exercise your privacy rights, please contact us using the information below.
We may need to verify your identity before processing certain requests.
10. International Data Transfers
Your personal information may be transferred, stored, or processed in countries other than your country of residence.
Where required, we use appropriate safeguards and recognized legal mechanisms to protect personal information during international transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, or legal requirements.
Any updates will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Tea Pet Uprime Home
Email:
We are committed to protecting your privacy and providing a safe and trustworthy shopping experience for tea lovers and collectors.