Shipping policy
Shipping Policy
Last Updated: June 16, 2026
At Tea Pet Uprime Home, we are committed to providing a reliable and transparent delivery experience for every customer.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing Time
After your payment has been successfully confirmed, your order will enter our processing process.
Orders are typically prepared and processed within:
1–2 business days
Processing includes:
- Order verification
- Product preparation
- Quality inspection
- Packaging preparation
- Shipment arrangement
Please note that orders are not processed or shipped on weekends or public holidays.
During peak shopping periods, promotional events, or periods of high order volume, processing times may be slightly extended.
Shipping Time & Delivery Estimates
Once your order has been shipped, estimated delivery times are as follows:
United States
Estimated transit time: 5–8 business days
Delivery times are calculated from the date your order leaves our facility and do not include processing time.
Please understand that estimated delivery times may vary depending on:
- Shipping carrier operations
- Weather conditions
- Transportation delays
- Customs procedures
- Other circumstances outside our reasonable control
While we work closely with our shipping partners to provide reliable delivery, estimated delivery dates are not guaranteed.
Shipping Cost
We provide free standard shipping on all products purchased from Tea Pet Uprime Home.
Customers will see the applicable shipping cost automatically applied during checkout.
Because standard shipping is provided at no additional charge, shipping fees are not separately refundable.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking information.
Please allow approximately:
2–5 business days
for tracking information to become active after shipment.
Tracking updates may take additional time while the package moves between shipping facilities.
Shipping Address Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review:
- Recipient name
- Shipping address
- Apartment or unit number (if applicable)
- Contact information
If you notice an incorrect address after placing your order, please contact us as soon as possible at:
Email: collab@uprimeglobal.com
We will make reasonable efforts to assist with address corrections before shipment. However, changes may not be possible after an order has entered the shipping process.
Tea Pet Uprime Home is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Delayed, Lost, or Missing Packages
Although we carefully prepare and package every order, delivery delays may occasionally occur due to circumstances outside our control.
These may include:
- Carrier delays
- Severe weather
- Transportation interruptions
- Customs processing
- Incorrect address information
If your package has not arrived within the expected delivery timeframe, please contact us at:
We will review the shipment information and assist you in locating your package whenever possible.
For packages marked as "Delivered" by the shipping carrier but not received, customers should first check:
- Delivery location
- Mailbox or package area
- Household members or neighbors
If the package still cannot be located, please contact the shipping carrier for additional delivery confirmation.
Customs, Duties & International Orders
For orders shipped internationally, additional customs duties, import taxes, or fees may be required depending on the destination country's regulations.
Any applicable customs charges are the responsibility of the customer.
Tea Pet Uprime Home does not determine, collect, or control these government-imposed fees.
Damaged or Defective Items
We carefully inspect and package each Tea Pet product before shipment.
However, if your order arrives damaged or has a manufacturing defect, please contact us within:
7 days after delivery
Please include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A brief description of the issue
After reviewing the information provided, we will evaluate the situation and provide an appropriate solution, such as replacement or refund, according to our Return & Refund Policy.
Packaging Information
Tea Pet Uprime Home products are decorative resin tea collectibles designed with detailed craftsmanship.
To help protect each item during transportation, products are securely packaged before shipment.
Because some products contain detailed shapes and artistic designs, please handle them carefully after receiving your order.
Contact Us
If you have any questions regarding shipping or your order delivery, please contact us:
Business Name: Tea Pet Uprime Home
Email: collab@uprimeglobal.com
We appreciate your support and are committed to providing a smooth shopping experience.