Refund policy

Return & Refund Policy

Returns

Due to the nature of our products, all Tea Pet (Tea Companion) sales are final.

We do not accept returns, exchanges, or refunds for reasons including but not limited to:

  • Change of mind

  • Personal preference or dissatisfaction after purchase

  • Incorrect orders placed by the customer

  • Any subjective reasons unrelated to product quality

Please review your order carefully before completing your purchase.

If you have any questions about a product before ordering, please feel free to contact us. We are always happy to assist you.

Damaged or Defective Items

We take great care in packaging our Tea Pets. However, damage may occasionally occur during shipping.

If your order arrives damaged or defective, please contact us within 7 days of delivery at:

Email: collab@uprimeglobal.com

To help us process your request, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged product

  • Photographs of the shipping package (if applicable)

After reviewing the information provided, we will determine whether the item qualifies for a refund or replacement at our discretion.

Requests submitted without supporting photographs may not be eligible for compensation.

Refunds

If your refund request is approved due to a confirmed damaged or defective product, a refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Situations

We are unable to offer refunds, returns, or replacements for:

  • Change of mind

  • Personal preferences regarding appearance, size, color, or design

  • Incorrect orders placed by the customer

  • Minor variations in color, texture, craftsmanship, or packaging

  • Normal wear and tear after use

  • Products damaged due to improper use, storage, or handling

  • Claims submitted more than 7 days after delivery

Order Cancellations

Orders may be canceled and refunded only before they have been processed or shipped.

Once an order has been processed or shipped, it cannot be canceled.

To request a cancellation, please contact us as soon as possible at:

Email: collab@uprimeglobal.com

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:

Email: collab@uprimeglobal.com

We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.