Refund policy
Return & Refund Policy
Last Updated: June 1, 2026
At Tea Pet Uprime Home, we are committed to providing a reliable shopping experience for tea lovers and collectors.
Each tea pet figurine is designed as a decorative tea companion inspired by traditional tea culture. We understand that customers may have different expectations regarding appearance, color, and usage experience, so we provide the following return and refund guidelines.
1. Return Period
We offer a 30-day return policy for eligible products.
If you are not completely satisfied with your purchase, you may request a return or exchange within:
30 days after delivery
To start a return request, please contact our customer support team within the return period.
2. Return Eligibility
To qualify for a return, the product must:
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Be in its original condition
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Include the original packaging and included accessories
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Remain in a condition that does not affect resale value
Products that show:
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Significant signs of use
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Damage caused after delivery
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Missing parts or accessories
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Damage caused by improper handling
may not be accepted for return.
Please contact us before sending any item back. Unauthorized returns may not be processed.
3. Product Appearance and Material Characteristics
Tea Pet Uprime Home tea pets are decorative resin figurines inspired by Chinese tea culture.
Due to the characteristics of resin materials and decorative craftsmanship, slight variations may naturally occur, including:
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Color differences
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Surface texture variations
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Minor finishing details
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Small appearance differences between individual pieces
These variations are normal characteristics of decorative tea pet products and are not considered quality issues.
Product colors may also appear different depending on lighting conditions, photography, and individual screen settings.
4. Color-Changing Resin Product Notice
Some of our tea pet figurines are made with special color-changing resin materials.
The color-changing effect is activated when warm water is poured onto the surface during tea use.
Please note that the color transformation may vary depending on:
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Water temperature
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Amount of warm water applied
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Lighting environment
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Viewing angle
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Usage conditions
Differences in color-changing intensity or speed are normal characteristics of this material and do not qualify as product defects.
5. Return Shipping Costs
For returns caused by personal preference, incorrect selection, or change of mind:
Customers are responsible for return shipping costs.
If the product:
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Arrives damaged
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Has a confirmed quality defect
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Is significantly different from the product description
Tea Pet Uprime Home will review the situation and provide appropriate assistance, including replacement or refund when applicable.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or significantly different from the description, please contact us within:
7 days after delivery
Please provide:
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Order number
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Description of the issue
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Clear photos or videos of the product
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Photos of packaging if damage occurred during shipping
Our support team will review your request and provide a suitable solution.
7. Refund Process
Once an approved return is received and inspected, we will notify you of the refund status.
If approved:
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Refunds will be issued to the original payment method.
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Processing time may vary depending on your payment provider.
Refunds do not include original shipping costs unless the return is caused by a product issue confirmed by Tea Pet Uprime Home.
8. Order Cancellations
Orders may be cancelled and refunded only before they enter processing or shipment preparation.
Once an order has been processed or shipped, cancellation requests cannot be guaranteed.
If you need to cancel an order, please contact us as soon as possible:
Email:
9. Exchanges
If you receive an incorrect, damaged, or defective product, please contact our customer support team.
Depending on product availability and the specific situation, we may provide a replacement solution.
10. Contact Us
If you have any questions regarding returns, refunds, or order assistance, please contact:
Tea Pet Uprime Home
Email:
We are committed to providing thoughtful customer support and helping resolve any concerns as efficiently as possible.